Since Vidnest Media provides digital services, bespoke labor, and expert consulting rather than physical goods, standard "returns" do not apply. This policy outlines our terms to ensure a fair working relationship and protects our agency from unpaid labor.
01. Digital Services & Consulting
Due to the nature of digital service provision, consulting, and video production, our time and expertise cannot be "returned." Therefore, all payments made for completed milestones, strategy sessions, and delivered digital assets are strictly non-refundable.
02. Project Deposits
To initiate a project, we typically require an upfront deposit (e.g., 50%). This deposit secures your spot in our production queue and covers initial strategy, research, and labor. This deposit is non-refundable once work has commenced.
03. Cancellations
We handle project cancellations under the following parameters:
- By the Client: If you choose to cancel a project before completion, you will be billed for the labor and hours already completed up to the date of cancellation. Any remaining balance from the deposit after accounting for this labor will be refunded.
- By the Agency: We reserve the right to terminate a project or client relationship at any time due to unresponsiveness, scope creep, or breach of terms. In such cases, a prorated refund will be issued for uncompleted work.
04. Revisions & Scope
Our service packages include a specific number of revisions (as detailed in your project agreement or selected tier). Revisions requested beyond this scope are subject to additional hourly billing, and do not constitute grounds for a refund of the original project cost.
Have questions about billing or an invoice?
billing@vidnestmedia.com